1. General Refund Policy

If you experience a service outage lasting more than 24 consecutive hours due to our network or equipment failure (excluding weather, third-party issues, or force majeure), you may request a pro-rata credit or refund for the affected period.

2. Eligibility and Request Process

To qualify, you must notify us within 30 days of the outage by emailing info@ultratvlink.com with your account details and a description of the disruption. Billing errors or overpayments also qualify for review and refund.

3. Non-Refundable Fees

Installation, activation, and equipment-rental fees are non-refundable unless installation was not completed by UltraTVLink. No credits or refunds are issued for partial-month usage after voluntary cancellation.

4. Refund Processing

Approved refunds will be issued to your original payment method within 7–10 business days after validation. If the original method is unavailable, we will work with you to find an alternative.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time, with changes effective upon posting at ultratvlink.com/refund. Please review this policy periodically to stay informed.